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Core Competencies Workforce Solutions IT Service Products GSA

This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)
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Position Title: 164-Customer Support Representative
Location: Burnsville, MN

Pay Rate: $15 - $17

Contract Duration: DIRECT HIRE

• First-line phone and e-mail support duties for our worldwide customers.
• Primary interface with end-users of our software and online product offerings.
• Various duties to assist our Manager of Customer

• Handle all incoming support center telephone calls and email inquiries
• Maintain and deliver user guides and other customer facing documentation
• Administration of tools to track product orders, warranty details and other fulfillment-related information
• Assist Manager of Customer Support in various duties as needed
• Light administrative duties
• Liaise between customers and all departments

Person Specification
• Experience working with customers via telephone and email
• Strong background using personal computers
• Experience with software troubleshooting
• Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software
• Strong organizational and time management skills
• Exceptional interpersonal communication skills

Additional Information
This is an entry-level position.
Full time during regular business hours

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


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If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - jennifer@norlandgroup.com and copy: 164-Customer Support Representative to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 12/8/2017