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This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 3411-Sr. Customer Service Representative
Location: Fremont, CA

Pay Rate: 20.84

Position Summary:
The Customer Service Representative is responsible for processing product orders in a timely fashion from Microgenics customers. Respond to customer inquiries about MGC products. Assist in billing and invoicing.


Major Responsibilities:

  • Respond to customer inquiries received via customer service telephone (ACD), e-mail, fax EDI or other medium.
  • Process product orders for US domestic customers and at times may assist with processing orders for international customers.
  • Ensure that sales orders are entered into the business system completely and accurately so that they can be invoiced promptly and accurately.
  • Ensure that all back up documentation, e.g., PO's are complete and on file. Confirm orders back to customers as appropriate via fax, email or over the phone. As needed, follow up with shipping and customers to make sure products ordered are shipped and received.
  • Assist with billing and invoicing to include sales order review etc. May send out information literature to customers and MGC field reps.
  • Perform other customer service related tasks and special projects as requested. Work with other departments to resolve issues. May do one or all of the following:
  • Process orders from International & OEM customers acting as the communication focal point to facilitate product ordering, shipment scheduling, invoicing and export documentation preparation where warranted; Standing orders - set up, review, shipment scheduling and invoicing. May make recommendations to management on process improvements.

  • Minimum Requirements/Qualifications:

  • High school graduate or equivalent. Some college preferred.
  • 5+ years experience in a customer service, order fulfillment and invoicing environment.
  • Computer proficiency - MS office, database systems. Proven excellent telephone, communication and people interaction skills, including customer contacts.
  • Must be well organized, able to multi-task, attention to detail, follow up skills.
  • Must have willingness and ability to adhere to structure telephone schedule and work overtime as required.
  • Team player and works well in a team environment.
  • Experience with QAD MFG/pro and biotech background a plus.
  • Knowledge of export/import requirements desirable

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - susana@norlandgroup.com and copy: 3411-Sr. Customer Service Representative to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 2/7/2018