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This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 10730-PC Technician
Location: Anaheim,CA

Pay Rate: 25.00-35.00

Contract Duration: 1 Year

The PC Technician is also responsible for computer workstations setup, configuration and related peripherals on the PPI network.

IT staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person (for walk-in end users), and self-service. The PC Technician must keep updated on technology trends and developments in the IT industry, and be able to work as part of a team. On occasion, the PC Technician will be required to perform duties outside regular business hours.

Diagnose and resolve hardware and software incidents, including operating systems (Windows 7, 10) and across a range of enterprise software applications.
2. Provide direct technical support including assistance for maintaining all hardware/software, and troubleshooting PC problems in a timely manner.
3. Setup and install hardware and IT equipment, including computer workstations and related peripherals.
4. Provide PC support in a large network environment, supporting IT personnel and end-user operational requirements.
5. Install software applications and software updates, and ensure compatibility for computer workstations and networks.
6. Maintain a high support closure rate while maintaining quality and end-user focus.
7. Accurately record, update, and document requests using the IT service desk system.
8. Maintain end-user and customer confidence by keeping commitments and giving accurate and concise assistance.
9. Respond to technical situations in a timely and professional manner.
10. Identify call escalations and react with a sense of urgency.
11. Maintain relevant support documentation for L3 systems and enable end-users to be more self-sufficient.
12. Run diagnostic tests to detect and isolate machine malfunctions and take corrective action.
13. Escalate technical issues to support problem resolution.
14. Perform other duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. General knowledge of current computer hardware, and enterprise software, which must include at least 3 years current experience in computer component installation, operation and configuration such as motherboard, memory, hard disk, multimedia and other external component installation and upgrades.
2. Thorough knowledge of operating systems, Windows 7 / 10 and troubleshooting.
3. Thorough knowledge and troubleshooting skills for MS Office 2007, 2016.
4. Ability to take ownership of issues using PC HW/SW problem solving skills to troubleshoot and implement temporary or permanent fixes with the goal of restoring service to the end user as soon as possible.
5. Demonstrate a service-oriented attitude when executing job duties.
6. Knowledge of engineering development software (Autodesk 2D/3D CAD, Matlab, Orcad, Microsoft Visual Studio, etc.) is highly desired.
7. Experience in military/Department of Defense (DoD) industry is a plus.
8. Must be able to lift approximately 50 lbs

Prefer Associates degree (A.S) in Computer Information Systems or related field; technical school and four to five years related experience and/or training, preferably in military/Department of Defense (DoD) industry; or equivalent combination of education and experience.



We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - susana@norlandgroup.com and copy: 10730-PC Technician to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 2/8/2018