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Core Competencies Workforce Solutions IT Service Products GSA

This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 10969-Help Desk Technician
Location: Salt Lake City, UT

Pay Rate: $21 - $23

Contract Duration: 9 month contract

Duration: 9 month contract

Provides superior technical support to internal end users to resolve computer software and hardware problems ranging in difficulty from moderate to complex. Installs, configures, maintains, modifies and repairs internal computer software and associated systems to ensure minimum workstation downtime and maximum system availability. Provides routine systems maintenance, diagnostics and repair on PC software, network and peripherals. Works remotely with end users to resolve issues while maintaining high phone availability. Asks users targeted and focused questions to collect information about problems and determine the cause of problems. Evaluates and prioritizes incoming tickets to identify, troubleshoot, and resolve issues at the lowest level possible. Escalates issues to appropriate groups when necessary after performing initial troubleshooting and triage.

• 2+ years of directly related Service Desk experience working in a call center environment and an associates degree or 4 years experience without the education.
• Experience configuring, troubleshooting, and maintaining Office 20007/2010/2016, Windows 7 and Windows 10 are a must.
• Experience working in Active Directory is required.
• Experience with Bomgar Remote Support tool, RSA and LANDesk Service Desk/LDMS are beneficial.
• Good Customer Service skills required.
• Strong troubleshooting skills are required.
• Good attendance and punctuality required.

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - susana@norlandgroup.com and copy: 10969-Help Desk Technician to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 3/6/2018