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This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 14693-Scientific Support Specialist - Biology Technician
Location: Tewksbury, MA

Pay Rate: $25-28.56

Contract Duration: One Year

Job Title: Scientific Support Specialist


Job Scope:
Promotes customer satisfaction and loyalty by responding to customer inquiries with accurate information in a timely manner. Technical inquiries are addressed by telephone or e-mail, and can be directly applicable to product use and documentation (e.g., certificates, protocols), applications support, product troubleshooting, Sales leads, product performance issues/concerns, and product selection. Customer inquiries are received from end-users, Distributors, Corning Customer Service (CS), and Corning Sales Account Managers.

This position is responsible for troubleshooting product quality issues/concerns, and requires knowledge of complaint entry and handling in the complaint management system. Provides product and applications training for the CS team and other business groups as required. Participates in product/trade shows and collaborates with other departments/regions as required: Sales for lead delivery, Marcom for literature review and editing, participation in Webinar/Seminar programs, business team participation, and engagement with global Scientific Support teams in EU, China, and Japan.

Day to Day Responsibilities:
- Answer customer inquiries by phone and email

- Deliver product training as required.

- Maintain and update the Expert System of product and applications information database

- Participate in product quality complaints handling process, especially in the area of issue/concern troubleshooting

- Collaborate with other departments/regions to assist with technical questions/consults, deliver leads to the Sales team, and support the Marketing/Marcom departments (edit literature, participate in Webinar/Seminar program), and engage with the global Scientific Support teams.

Required Skills

1. Able to maintain a professional telephone dialog with external and internal customers

2. PC proficiency in the Windows environment, including MS Word, PowerPoint, and Excel; includes accurate and efficient use of internal computer systems.

3. Able to quickly search and navigate the Expert Technical Database System and the CLS Website for product & applications information

Education - Required

Bachelors in Life Science (cell biology, biology, cancer biology, stem cell biology, cell based focus
areas or any other related field) or equivalent.

MASTERS a plus.

Recent college graduates meeting these requirements can be ideal candidates and will be highly considered.

Experience - Required

Minimum of 2 yrs lab exp. (within the education/degree focus area or related) preferably cell culture, genomics, drug discovery. Preferred experience with eukaryotic cell culture.

Internships in these areas will/can be considered as required experience.

Candidates with backgrounds in Life Sciences, Lab based companies (Biotechnology, Pharmaceutical, CROs), Academics (in related field) may be ideal candidates.

Desired Skills

1. Able to learn new databases in order to enter product complaints and access customer information (i.e., Salesforce.com, PeopleSoft)

2. Able to review and edit new technical application notes, technical papers, and Marketing literature

Soft Skills {Communication/Team/Leadership}

1. Able to work with and communicate effectively (orally and in writing) with Scientific Support team members and colleagues in other departments/regions.

2. Able to remain professional and exhibit patience when addressing customer concerns

3. Able to lead initiatives and activities w/in the Scientific Support team, as required

Hours of work/work schedule/flex-time: 40
Travel Requirements: 5%

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - Harshitha@norlandgroup.com and copy: 14693-Scientific Support Specialist - Biology Technician to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 6/5/2018