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Core Competencies Workforce Solutions IT Service Products GSA

This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 8157618-Agency Helpdesk IT Engineer
Location: Westford MA

Pay Rate: DOE

Contract Duration: 1 year contract



This role is part of a highly skilled IT team responsible for supporting Juniper’s IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required.

Working hours will change and you will most likely to be working shifts on the helpdesk.

This role offers an individual with proven skills the opportunities to expand their knowledge into all aspects of core IT Administration. Junipers focus is to grow a first class internal IT operation, which provides the tools, procedures, methods, support and infrastructure to support a global operation.

You’ll be at the busy front-line, dealing directly with employees who have technical issues.

Main Job Tasks and Responsibilities

·         Diagnosing and solving hardware/software faults and resolve technical hardware and software issues

·         Logging customer/employee queries, analyzing call logs to spot trends and underlying issues

·         Respond to requests for technical assistance in person, via phone, electronically

·         Research questions using available information resources

·         Advise user on appropriate action

·         Follow standard help desk procedures

·         Log all help desk interactions

·         Redirect problems to appropriate resource, identify and escalate situations requiring urgent attention

·         Track and route problems and requests and document resolutions

·         Prepare activity reports



Skills & Experience

·         Knowledge of Active directory.

·         Hands on Windows 7,8 and 10 operating system.

·         Basic knowledge of Lenovo ThinkPad & Apple Mac Hardware.

·         Hands on 0365 cloud and Microsoft Lync.

·         Hands on MS Outlook 2007 & 2013,2016

·         Knowledge of RSA Console/Technology.

·         Basic Knowledge of SCCM client.

·         Knowledge of VIOP phones.

·         Basic troubleshooting knowledge of Networking.

·         Experience with mobile devices (Apple, Android & BlackBerry)

·         Experience with Symantec Endpoint Protection

·         Experience with Wireless Networks

Key Competencies

·         English oral and written communication skills

·         Learning skills

·         Customer service orientation

·         Problem analysis & solving

·         Adaptability

·         Knowledge and experience of customer service practices

·         Planning and organizing

·         Attention to detail

·         Self-Starter

·         Stress tolerance





·         Degree or Diploma with experience in a related discipline

·         Multiple years of experiencing working in IT

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - Harshitha@norlandgroup.com and copy: 8157618-Agency Helpdesk IT Engineer to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 6/14/2018