Contract Duration: 3 – 6 MONTHS
The RX License Coordinator will be responsible for maintaining and validating RX Licenses in alignment with business requirements and priorities; specifically, for Company’s US Customers. This is a position that requires attention to detail, coupled with good communication skills and a customer-centric approach.
This position is under the direct supervision of the Supervisor, Customer Service US
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Manage and Maintain customer RX Licenses daily.
Perform research to determine adequate Rx licensure.
Efficient, accurate and timely recording of data in designated ERP applications.
Ensure all Audit and SOX rules are followed and adhered to.
Maintain/update process documentation and work instructions.
Provide feedback to department leadership as needed.
Perform other related duties as assigned by management.
Adhere to Company Core Values.
The ability to act as an essential employee within the Customer Service Department.
High school diploma / Associates Degree or higher
Minimum 3 years of experience in Customer Service related role
Regulatory/Licensing experience preferred
Data Entry and Work Instruction creation experience
Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred.
Ability to speak, read and write English.
Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.
Demonstrated critical thinking, problem solving and analytical skills.
Sense of urgency and proven ability to work under pressure.
Attention to detail and strong organizational skills.
Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment.
Ability to adapt to and embrace change.
Understanding of the Order to Cash process and related systems; Oracle, SalesForce.com, GHX, EDI, Movex. MS Office, MedPro experience desirable.