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Core Competencies Workforce Solutions IT Service Products GSA

This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 10304-Computer Client Field Analyst
Location: San Jose, CA

Pay Rate: Up to $30.63/hr

Contract Duration: 5 months

Job Title: Computer Client Field Analyst # 10304

Job Location: San Jose, CA

Duration: 5 months


·         Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. Blackberries, Air cards etc). This includes limited support for any software titles on the company's standard image.

·         Perform data recovery on failed hard drives as directed Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks Requires the balance of technical expertise, task management and teamwork, while serving our customers

·         Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as required

·         Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates

·         Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database Provides after-hours, on-call support for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)

·         Demonstrates full understanding of desk side support, troubleshooting and resolution concepts

·         Completes assignments of moderate scope and complexity Selects methods, approaches and tactics to resolve problems and obtain solutions

·         May participate on project teams Assignments are generally low to moderate risk

·         Receives little instruction on day-to-day work and general guidance on new assignments

Minimum Qualifications

·         BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience

·         Minimum 3 years experience in service/help center or field support Senn-Delany champions

·         Strong understanding of the business processes surrounding an ITIL Service Management delivery model Excellent customer interface skills Testing and troubleshooting skill

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - priya@norlandgroup.com and copy: 10304-Computer Client Field Analyst to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 7/13/2018