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Core Competencies Workforce Solutions IT Service Products GSA

This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)

Position Title: 15282-IT Service Delivery Analyst
Location: Painted Post NY

Pay Rate: DOE

Position Title: IT Service Delivery Analyst

Location:  Painted Post NY

 Pay Rate :DOE

11 month contract 



This is a non exempt position for a Data Center Service Delivery Analyst, Monday - Friday from 8 am to 5 pm on-site in the Painted Post location.


• Opportunity to drive change with a strong focus on process improvement.
• Highly collaborative, teamwork oriented environment
• Ability to make an immediate impact in this high visibility role


• Review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, feedback (This will be the primary function of the role)
• Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.
• Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.
• Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical roundtables and other service improvement tools (will be on call in the event of major incidents)
• Actively participate in daily change management meetings and activities – Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments. Review communications plans, test plans, and communicate as necessary.
• Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation
• Use technical knowledge and communication skills to lead major incident service restoration and problem management activities; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical round tables or other service improvement tools


Server/Infrastructure experience reguired
• Requires a 2 year degree and a minimum of 2 years of business experience supporting two or more of the following: Active Directory (in a large environment), Backup experience (with Backup Exec, Avamar, or Networker), Linux/Unix, Server knowledge (Windows 2008/2012/2016 Virtual machines, and file shares), and Server Storage.
Additional experience required:
• Vendor management and partnership experience
• Comfortable working across cultures
• Background in data analysis and Managing and measuring work
• ITIL experience, familiar with ITIL terms
• Microsoft Office experience focusing on the data analysis
• ServiceNow experience is a plus, or similar Help Desk ticketing software
AD, Backups, Linux, Storage are all a secondary focus with the Server and infrastructure experience being the main requirement.





If you're qualified and interested in this position, please reply to the following questions:


1. An attachment of your updated resume in MS Word document format

2. Your desire pay rate?

3. Your availability for interview, if selected?

4. When can you start?


We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks


If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - Karen@norlandgroup.com and copy: 15282-IT Service Delivery Analyst to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 8/10/2018