Contract Duration: 6 Months-Extension
Under general supervision, performs a variety of routine desktop support tasks in conjunction with operating multiple small and/or large local area networks with multiple users.Supports the configuration and deployment of Dell Desktop PCs and Laptops. Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform environment. Diagnoses, identifies, and resolves problems. Utilizes diagnostic software packages and internal technical support personnel. Implements corrective actions within established parameters or refers more complex problems to higher-level desktop support staff personnel for resolution. Ensures corrective actions are implemented and hardware and/or software are functioning properly. Generates appropriate documentation
Associates Degree in Computer Science or Data Processing. Minimum of two (2) to three (3) years of related IT Desktop Support experience in 2007 and 2010. Hands-on experience with laptop configurations and troubleshooting preferred.
Knowledge of MS Windows operating systems, especially Windows 7 and 8. Familiarity with TCP/IP network configuration and troubleshooting, standard desktop software such as MS Office, Adobe Acrobat, IE. Familiarity and comfort with hands-on PC hardware configuration and repair. about iPhone/Apple device support Must have excellent organizational and interpersonal skills, flexibility, and have ability to multi-task under pressure.