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This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)
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Position Title: 17508-Customer Service Coordinator
Location: Corning, NY

Pay Rate: 16.04

Contract Duration: 1 Year

***Please make sure candidates have customer service experience that is business related, not retail/or call center experience***

Hours 8:00 - 5:00 p.m.
Monday to Friday


General Description: Support CET Customer Service team. Provides order management support to business customers (order entry, logistics etc) and support metrics. Delivers professional, first line inter-face for customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Required Skills/Experience: Strong attention to detail, experienced at building relationships and working across many different areas. Able to effectively manage multiple activities in a fast-paced environment. Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize. Demonstrates strong excel skills (pivot table knowledge a plus). Consistently completes tasks with a high level of accuracy.

Desired Skills/Experience: Peoplesoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.

Desired/Required Soft Skills: Team player, clear communications skills, patience, attentiveness, ability to use “positive language”.

Preference will be given to candidates with:
* 1+ year experience B2B
* Outstanding Excel skills

Education: Minimum of an Associates Degree, business or accounting field preferred

Manager Must Haves:
- Customer oriented B2B (Not retail)
- Strong communication skills
- Experience processing orders from receipt to delivery
- Ability to multitask successfully
- Acquaintance with some level of Peoplesoft

The Norland Group is proud to be an Affirmative Action/Equal Opportunity Employer. We encourage all qualified applicants to apply for any open position for which they feel they are qualified. Norland does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Norland maintains a drug-free workplace and perform pre-employment substance abuse testing and background checks.


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If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - susana@norlandgroup.com and copy: 17508-Customer Service Coordinator to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 5/10/2019