The Norland Group: Workforce Solutions

CANDIDATES LOCAL TO BAY AREA/WORK LOCATION-OAKLAND. ASSIGNMENT IS HYBRID AND REQUIRED AT OAKLAND OFFICE PER BUSINESS NEED AND MANAGER REQUEST.

TOP THINGS LOOKING FOR:
Strategic Listening to Drive Culture “Voice of the Employee”. Executive Communications, Strategic Planning | Roadmapping Surveys | Driving from Listening to Actioning – measuring progress and driving stakeholders

TOP SKILL SETS LOOKING FOR:
Executive Communications, Industrial/Organizational Psychology, Partnering with HR Business Partners

Department Overview

The Organizational Culture team drives Coworker at the Heart (CATH) strategy—unlocking alignment between behaviors, competencies, and execution. Through enterprise-wide initiatives focused on enhancing the coworker journey from hire to retire, the team supports efforts to:

• People: Develop coworkers and leaders to reach their full potential
• Safety: Ensure safe and effective work practices
• Lean: Improve operational efficiency and eliminate waste
• Place: Create work environments that enable people to thrive

These efforts collectively reinforce purpose and values, equipping coworkers at every level to lead with clarity, deliver results, and create a culture of excellence rooted in continuous improvement and engagement.

Position Summary

The Principal, People Insights & Coworker Listening Strategy is the enterprise leader of CX² initiative (Coworker × Customer Experience), Voice of the Coworker (VoC) programs, and all survey-based cultural measurement tied to s CEO scorecard. This role defines and operationalizes listening system standards, oversees vendor partnerships, and drives end-to-end survey strategy—from concept to implementation to results activation. The Principal partners across the business to deliver insights that inform executive decisions, drive continuous improvement, and enable cultural transformation at scale.

Job Responsibilities

• Own strategy, standards, and execution of coworker listening ecosystem, including Joy Annual Survey, Pulse (Heartbeat), Always On, and Moments that Matter
• Serve as the enterprise lead for CX², aligning coworker and customer listening to drive integrated insights and impact
• Manage all vendor partnerships (e.g., Medallia), including scoping, contracting, delivery oversight, and continuous performance evaluation
• Lead design, testing, deployment, and communications for all enterprise survey programs, ensuring consistency in voice, branding, and alignment with values
• Translate feedback into executive-ready dashboards, visual management tools, and action frameworks
• Manage continuous improvement of all listening-related workflows, standards, and support processes
• Own end-to-end consulting, design, deployment, and data delivery for all CEO scorecard-related survey initiatives
• Develop and deliver post-survey leadership enablement tools and communications—including results toolkits, action guides, and engagement planning templates
• Serve as strategic advisor to senior leaders on the interpretation and activation of people data across the enterprise
• Champion alignment between coworker experience (EX), customer experience (CX), DEIB, and True North culture strategy

Qualifications

Minimum:

• Bachelor’s degree in Human Resources, Organizational Psychology, Data Analytics, Business, or related field
• 8+ years of experience in employee listening, people analytics, EX/CX strategy, or organizational effectiveness
• Demonstrated experience leading large-scale enterprise survey programs and vendor partnerships
• Expertise in survey design, deployment, and analysis, including qualitative and quantitative methodologies
• Strong written and verbal communication skills, with a proven ability to influence at the executive level
• High proficiency with survey and visualization tools (e.g., Medallia, Qualtrics, Power BI, Tableau)

Desired:

• Master’s degree in a related field
• Background in change management, continuous improvement, or customer experience
• Experience operating within unionized or operationally complex organizations
• Familiarity with Lean and Agile methodologies for service and insight delivery