This position requires - Clear Background, Drug Test, and Education Check. Must be authorized to work in the US for any employer without Sponsorship. (Principal Only! No Corp to Corp) ---------------------------------------------------------------------------------------------------------------------

Position Title: 3760-Technical Writer Location: Oakland CA Pay Rate: $46.00

Title: Technical Writer LOCATION: Oakland CA   DURATION: 4month contract Pay:$46.00   **BACKGROUND CHECK AND DRUG TEST IS REQUIRED*  Description:   LOCAL CANDIDATES CURRENTLY RESIDING IN BAY AREA/OAKLAND GO. ASSIGNMENT IS HYBRID AND REQUIRED ONSITE 1-2 TIMES PER WEEK.  TOP THINGS LOOKING FOR: Self starter. Can work with little direction Attention to detail Ability to pinpoint what parts of document don’t make sense and need discussion. Job Description: 70% of the time Process Development: Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners. Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool. Identify improvements to be made to existing processes already incorporated into Gen Ref. 20% of Time Product Management: Publish approved business process documents into the Front Page application for General Reference. Edit and reformat all information into a concise format before publishing to General Reference. Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates. Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others. Utilize Outlook, Excel, and Word programs to document and track requested updates. 5% of Time Process Improvement: Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B. Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees. Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools. Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox. Respond to all inquiries in the mailbox within 1 business day. 5% of Time Safety: Demonstrate leadership in safety through active participation and support of the safety programs. Take a proactive approach to identify and correct safety hazards and work practices in the work place. Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year. Minimum Qualifications  Strong experience in written communication skills Experience with Front Page, or other Web program experience Must have strong skills in Excel, Word and Outlook Logical/Critical Thinking

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks

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If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - Karen@norlandgroup.com and copy: 3760-Technical Writer to the email Subject Line. Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 2/13/2026