This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)
---------------------------------------------------------------------------------------------------------------------Position Title: 37014768-Sales Operations II
Location: Westford MA
Pay Rate: $36.00
Title: Sales Operations II
LOCATION: Westford MA
DURATION: 1 year contract
PAY:$36.82
**BACKGROUND CHECK AND DRUG TEST IS REQUIRED*
Key Responsibilities:
End to End Order Process
· Check partner portals and email for the receipt of Purchase Orders (POs).
· Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings
· Manage and maintain the order log for tracking and reporting purposes.
Processing Purchase Orders
· Submit and track orders using internal sales tools.
· Reconcile order errors and initiate corrective actions.
· Provide support to partners and distributors with order-related inquiries and issues
· Handle exceptions and create reports to document exceptions and resolutions.
· Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests.
· Follow OEM POS files and OEM orders to resolution.
· Work closely with Legal to obtain the necessary signatures and compliance forms for orders.
· Support Order Management (OM) requests for information and documentation.
Order & Supply Chain Management
· Acknowledge shipment statuses and provide reporting for outgoing shipments.
· Partial shipments, and shipment status updates.
· Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops.
· Manage expedited order requests and track status
· Provide status updates to partners and customers on, shipment status, PRDs, and logistics.
· First line of defense for supporting logistical business-related issues.
· Track and manage remaps with account teams and finance to ensure alignment and timely execution.
Business Analytics
· Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals.
· Help to maintain data hygiene in CRM tools
· Run reportable business
· Work with cross functional teams to manage customer data.
Required Skills & Qualifications:
· Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.
· Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting.
· Strong attention to detail with excellent organizational and time management skills.
· Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners.
· Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
· Familiarity with export compliance, logistics, and credit management processes is a plus.
Preferred Skills:
· Experience in the networking or telecommunications industry.
· Knowledge of products and solutions.
· Experience with Salesforce or similar CRM platforms.
· Advanced proficiency in Microsoft Office: Outlook and Excel
· Must have the ability to work autonomously, be self-motivated and a strong team player.
· Ability to communicate effectively, both orally a writing
We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks
------------------------------------------------------------------------------------------------------If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to - Karen@norlandgroup.com and copy: 37014768-Sales Operations II to the email Subject Line.
Or click this email link and attach your resume in a MS Word Document format
Job Posted Date: 3/5/2026
