The Norland Group: Workforce Solutions

Program Manager, Sr – Electric Operational Boundaries leads a portfolio of cross-functional initiatives focused on aligning operational structures (asset data), enterprise systems (SAP, ESRI), and data governance to ensure consistency across field operations and digital platforms. This role is responsible for managing projects as part of a larger program that address boundary-related conflicts across systems such as GIS, Asset Knowledge Management (AKM), and other enterprise applications, with a particular focus on improving the integrity and alignment of both asset and non-asset data. This role drives end-to-end program execution, including intake, prioritization, planning and delivery of solutions that resolve discrepancies between operational design and system representation, ultimately improving work assignment accuracy, dispatch efficiency, reporting consistency, and compliance outcomes.

This position serves as the central point of coordination across multiple interdependent workstreams across the Utility, including data alignment, system integration, and governance enablement. The Program Manager partners with operations, engineering, IT, and data management teams to identify gaps across GIS system, scheduling, and Electric business unit workflow systems, and to implement scalable solutions that standardize processes and improve end-to-end data flows. Key responsibilities include managing program roadmaps, overseeing financials and forecasting, ensuring adherence to governance and compliance requirements, and providing transparent reporting to leadership. The role also acts as an escalation point for complex data and system-related issues—particularly those involving non-asset data structures, cross-system dependencies, and regional or organizational boundary changes—while enabling informed decision-making through structured analysis and stakeholder alignment. Success in this role requires strong program leadership, the ability to navigate ambiguity across interconnected systems, and a focus on delivering measurable operational and data quality improvements, with flexibility to expand into adjacent enterprise domains as the portfolio evolves.

**LOCAL CANDIDATES ONLY** The role is hybrid as there will be some workshops held in Oakland, San Ramon or Dublin Office locations or others in bay area. Travel up to once a month to the office in either of these locations

*Client laptop will be provided. Any other tools needed must be vendor-provided or personal.

TOP THINGS:
Project & Program Management, Operational Process Knowledge (Utility or similar industries), Strategic & Systems Thinking (Technology systems, data ownership, governance structures)

Program Manager, Senior
• Completes moderate to complex problems and takes a new perspective on existing solutions plan and goals.
• Works independently on most issues.
• Provides direction on overall program plan and goals.
• Responsible for most/all deliverables within the program implementation plan.
• Communicates findings and recommendations to various levels of management.
• Develops budget forecasts, conducts analysis in support of identifying budget variances and develops solutions to address.
• Develops new and ad-hoc reports, summarizes findings and recommendations and provides business insight.

Education:
• Bachelor degree or equivalent experience

Experience:
6 years of related experience or equivalent

Knowledge, Skills, and Abilities
Desired
• Advanced knowledge of Program Management
• Ability to communicate findings and recommendations to various levels of management.
• Ability to effectively manage multiple projects with demanding time constraints.
• Knowledge and understanding of business drivers.
• Demonstrated ability to manage or direct teams
• Ability to work within a Regulatory environment
• Ability to assess and recommend solutions for assigned projects
Knowledge of energy industry applications to local level customers, including energy issues, customer energy efficiency applications, and general customer information.

Desired
• Primarily office environment with extensive use of personal computers, telephone conversations, conference calls and in person meetings.
Travel may be required.